Sending Ticket Data:

{
    "ticket": {
        "subject": "Hide Approval Hierarchy Status Flow for all type Request from Requester",
        "group_id": 130441,
        "department_id": 59000092446,
        "category": "IT",
        "sub_category": "Applcations",
        "item_category": "Orcale HCM",
        "requester_id": 59001960432,
        "responder_id": 59000849255,
        "priority": 1,
        "status": 2,
        "source": 1,
        "type": "Incident",
        "workspace_id": 2,
        "description": "Dear Team,\n\nAs per CEO's directive, please hide all Approval Hierarchy Status Flow from Employee Request. Only should visible to Approval groups of the workflows. \n\nThe request is urgent as employee taking the screenshot of the approval flow to other employees and clients which is jeopardizing out Management image. \n\nRegards,\n\nDharma",
        "custom_fields": {
            "computer_number": null,
            "lf_opened_by": 59000849255
        }
    }
}

HTTP Code: 403

✗ Error Creating Ticket:

{
    "code": "access_denied",
    "message": "You are not authorized to perform this action."
}